Support
What can we help with?
For help with your website, sign in to your account. Your messages, updates and Ada are there together.
Ada is our assistant — she uses AI. Ask and most things are answered on the spot. Anything that needs a person comes back within one business day.
Website down? Call (754) 307-6783. We treat that as urgent whatever the day.
Common tasks
Start here.
I want to update my website.
Ask for an update in your own words. We prepare a private preview and a summary of the changes for you to review. Your live website changes only after you select Approve & publish my website on the review page. Your plan includes 4 change requests in any 30-day period. One request can include any number of related routine changes. Fixing something we got wrong and restoring an earlier version never count. Larger work is quoted first. Request an update.
I am not receiving website messages.
Check your account messages first. Submitted inquiries are saved before we try to email them. Check your alert preferences and spam folder, then tell us if something is missing so we can investigate.
I need to sign in.
No password is required. Most customers sign in with a link we email them. If you would rather have a password you can set one, and we store only a salted cryptographic hash of it. Get a sign-in link.
I want to cancel or move my website.
You can cancel from your account or contact us. Your site stays online until the end of the period you have paid for. See what happens to your website, email and address.
I received a website preview.
Find your private preview to explore the site. You do not need to buy it to look or ask a question.
Someone contacted me claiming to be you.
We never ask for a password or card number by email or phone. Contact us using the details on this page if you want to check a message.