Terms

1. Who this is between

These terms are between you (the business buying the service) and Standard by Design LLC, trading as STANDARD. Buying the service means accepting them.

2. What we provide

We design, build, host and maintain a website for your business. The monthly service includes hosting, a security certificate, monitoring, management of your domain, your contact form, appointments and bookings where your trade uses them, routine content changes and support.

Routine changes means updating information about your business — hours, contact details, staff, photos, prices, services and wording. It does not include redesigns, building you an online shop that takes payments, custom software or brand design. We will tell you which category a request falls into before doing the work. The monthly service includes 4 change requests in any 30-day period; one request may cover any number of related routine changes, and correcting our own mistakes or restoring an earlier version never counts against it.

Ask for an update in your own words. We prepare a private preview and a summary of the changes for you to review. Your live website changes only after you select Approve & publish my website on the review page.

If you sell time, your website can take real bookings — a customer chooses an available appointment. We set it up with you and connect the calendar you already keep. Until setup is complete, or when availability cannot be confirmed, the site takes a request for you to confirm instead. You can also choose requests from the start. If you already use a booking service, we link to that.

Texting with Ada is optional. Preview and sales texts require their own permission; account-support texting requires a verified account link. Neither is required to buy the website service. The message types, opt-out instructions and phone privacy details are in our texting terms.

3. Building before you ask

We sometimes build a website for a business before contacting it, using publicly available information. That site is a private proposal. It is not published, is not indexed by search engines, and is not presented as your official website. You are under no obligation of any kind, and if you ask us to delete it we will.

4. Fees and renewal

The launch fee of $699 is a one-time charge, taken when you buy. The managed service is $100 per month, and the first monthly payment falls one calendar month after your purchase — nothing else is charged on the day you buy.

The monthly service renews automatically every month until you cancel, charged to the payment method you provided. Registering your web address and renewing it every year are included in the monthly service — while you are a customer there is no separate charge for it. 10 business email inboxes are included, with unlimited extra addresses that forward to an inbox. Additional inboxes are $3/month each. Fees charged by an existing booking, ordering or shop provider are not included in our price.

We will not increase the price of a service already running. If we change prices, existing customers keep the price they signed up at.

5. Inviting another business

If you introduce us to another business and they buy, their first month is on you and your next month is on us.

Exactly what happens: the business you invite does not pay their first monthly payment. The launch fee is payable in the usual way. One month, $100, is then credited to your account and comes off your next bill.

To be plain about who pays for it: we do. You are not charged for their first month and nothing is taken from your account to fund it. We describe it as coming from you because you are the one making the introduction, and we would rather the business you invited thank you than thank us.

Your credit is added once the business you introduced has paid their launch fee and thirty days have passed. The wait is there because refunds and card disputes happen inside that window — it is not a qualifying period we expect anyone to fail. If their purchase is refunded or reversed in that time, the credit is not issued.

There is no limit on how many businesses you can invite. Two things do not count: a business you own or control, and a business that is already a customer of ours. If either applies we will tell you when you submit it, rather than quietly declining later.

If somebody else introduces the same business before they buy, the most recent introduction is the one that counts.

Credit is credit. It does not expire, it cannot be exchanged for cash, and it cannot be transferred to another account. If you cancel while holding unused credit, it goes unused.

When you invite someone, tell them you get a free month for it. It is true, and the rules on endorsements require the person hearing a recommendation to know what the person making it stands to gain. "Your first month is on me, and I get one free for sending you" is the whole of it.

We may change or end this at any time. Credit you have already earned stays yours, and an invitation someone has already accepted will be honoured.

6. Cancelling

You can cancel at any time from your account, or by telling us. There is no minimum term, no notice period and no cancellation fee.

Your site stays online until the end of the period you have paid for. After that it is replaced with a simple holding page, which we host free of charge for as long as you keep the domain. We do not delete your content, and a copy of your website — every page, with the photographs — is on your account page to download whenever you want it, before or after you cancel.

The download leaves out your Google rating and reviews. Google licenses those to us to display for thirty days at a time, and a file you keep cannot check that the way a page we serve does. Everything that is yours is in it.

Your domain remains yours. It stays registered in your name whether or not you are a customer.

If we registered your web address, renewal continues as a separate $25/year subscription when your monthly service ends. Tell us before then if you want to transfer it free or stop renewal and let it expire at the end of its registration period. The separate annual subscription is charged to your saved payment method when the monthly service ends, then annually until it is stopped. This applies to an address we registered for you, not one you continue to pay another registrar for.

Email inboxes we provide keep working for 30 days after the monthly service ends, giving you time to move them or rejoin. Email you host elsewhere is unaffected.

Your site can go back online at any time without a second launch fee.

The launch fee is not refundable — your site is built and shown to you before you are charged anything. You can cancel the monthly service at any time up to the day before your next payment, and your site stays online until the end of the month you have already paid for. We do not prorate or refund part-months.

7. Non-payment

If a payment fails we will contact you and try again. Your site stays online during that period. If it remains unpaid we may replace the site with a holding page. We keep your content. If the subscription ends, the email and website-address arrangements in section 6 apply.

8. Who owns what

Your domain is registered in your name and belongs to you. The content of your website — your text, your photographs, your business information — belongs to you. You may take both with you at any time, and the download on your account page is how: it produces the whole site as files, with the photographs and the type, ready to open or to host somewhere else.

The software that builds and runs the site remains ours. That is the line: you can take your website, you cannot take the system that publishes it, handles your change requests and keeps it online. Hosted forms, booking services and account tools are not included in the download; these need replacement services if you host the site elsewhere.

9. Your responsibilities

You are responsible for the accuracy of information about your business, and for having the right to use anything you send us. Tell us if something on your site is wrong and we will correct it.

You may not use the service for anything unlawful, or to publish content you do not have the right to publish.

10. Availability

We work to keep your site online at all times, but we do not offer a guaranteed uptime figure and we are not going to invent one. Interruptions can happen, including ones caused by suppliers we depend on.

11. Liability

We are liable for what the law requires us to be liable for, and no more. To the extent the law allows, our total liability is limited to the amount you have paid us in the twelve months before the claim, and we are not liable for lost profits or lost business.

12. Changes

We may update these terms. If a change materially affects you we will tell you before it takes effect, and continuing to use the service after that means accepting it.

13. Governing law

These terms are governed by the law of the jurisdiction in which Standard by Design LLC is registered.

14. Contact

hello@handledbystandard.com
(754) 307-6783
1317 Edgewater Dr #6447, Orlando, FL 32804

Last updated 2026.