Help
Straight answers.
Find an answer about your website, billing or working with Ada. Contact support if you need help with your account.
How this works
Why you received a website you did not ask for
We build the site first and show it to you afterwards. That is the whole idea: you see the finished thing and decide, rather than paying a deposit and waiting three weeks to find…
Who can see the site before you buy it
Only someone with the link. It is not listed anywhere, it is not linked from any other page, and search engines are told to ignore it.
Your domain
Who owns your web address
You do. When we register a domain for you it goes in your name, with your details as the owner. It is yours, not ours, and it stays yours whether or not you stay with us.
Whether this affects your existing email
No. If your address already receives email, we check for that before we touch anything, and we leave your mail settings exactly as they are.
Changes
Problems
If your site is not loading
Tell us your website address and what you are seeing. Call (754) 307-6783 if your website is down. We treat a site being down as urgent whatever the day.
If inquiries are not reaching you
Check your account messages first. Submitted inquiries are saved before we try to send an email alert, so an email delivery failure does not remove the inquiry from your account.
If something on the site is wrong about your business
Tell us what is wrong and what the correct information should be. Correcting our own mistake does not count against your change allowance.